FAQs

Contents

How does on-line shopping work?: When you first enter the shop, you are assigned a shopping cart that holds your purchases. Whenever you see an item that you want to purchase, you can add it to your cart by entering the number of items to add, selecting your desired options and clicking on the "Add to Cart" button for that item. The program will then show you the contents of your shopping cart, including the item(s) that you just added. At any time, you can view or change the contents of your cart by clicking on the "Shopping Cart" link. You can remove items from your cart by simply checking the "Remove" box and clicking the "Recalculate" button. When you have finished collecting items to purchase, you can click on the "Check Out" button. You will be given the chance to verify your purchase before proceeding to checkout. You will be given the option to place your order through our secure Web server or to print an order form which you can phone in, fax, or send by postal mail.

Is my order secure?: Yes. You can find the full details on our secure shopping system here.


Can I come back to my cart later?: If your browser accepts cookies, you will be able to come back to your cart and any items in your cart will still be waiting for you. Most common versions of the Netscape and Internet Explorer browsers will accept cookies unless you tell them not to. If your browser does not accept cookies, you will be assigned a new cart and you will have to reenter your order when you return.



What if I can't find what I am looking for?: Not everything we carry is in our online catalog. If you can not find something you that you want, you can request a price quote by using our Quote Request Form. You can also contact us by phone, fax, or email.

Do your products have a warranty?: Please go here to view our warranty information.

What if I contest a charge on my credit card bill?: Contesting a charge to your credit card company or issuing bank may result in a $25.00 service charge. Please call our toll free number 1-877-427-9333 or our toll phone number 1-585-394-5417 to resolve ANY billing questions.

Monitor settings.: It is strongly recommended that your monitor is set to a minimum of 800 X 600 pixels and a color pallet of High Color (16 bit). Click here for help.